Copper review

Copper score breakdown

What Copper is and who it is for

Copper is a customer relationship management (CRM) product built around Google Workspace. It was known as ProsperWorks until it rebranded as Copper in July 2018, a change reported by trade press carrying the company announcement. Third-party reviewers and review platform summaries consistently describe it as a CRM that syncs with Gmail and Google Calendar and uses an interface that resembles Google's own apps.

It suits small and mid-sized sales teams that already work in Gmail and want a CRM that fits inside that workflow. Teams that run on Outlook or Microsoft 365 should look elsewhere, because independent reviewers note that Copper does not support non-Google email. Buyers who want a free tier or deep customization should compare HubSpot or a larger platform such as Salesforce (for another option, see our Zoho CRM review).

What Copper does

Copper's main CRM features are contact and company records, sales pipelines, task automation, project management and contact enrichment on the entry plan, all running inside Gmail, and review platform feedback centres on how well it handles them. The Professional plan adds workflow automation, bulk email, reporting and integrations. The Business plan adds email series, custom reports, multi-currency support and premium support, according to the vendor's pricing page. A YesPress company profile, a secondary source, says Copper shipped an AI feature called Copper GPT and a rebuilt Chrome extension in 2025.

The most consistent praise across review platforms is quick setup and the Gmail integration. The most consistent criticism is limited customization compared with enterprise CRMs, plus cost to unlock features. A Crazy Egg review reports that team reporting sits behind the higher tiers, and the Zeeg review summary notes that some larger teams move to more robust platforms. Calling and VoIP are a separate marketplace integration purchase, according to Costbench.

For security, the vendor's support article lists SAML-based single sign-on, Google sign-in and Okta for two-factor login. A 2018 press release says Copper completed a SOC 2 audit covering security, availability and confidentiality. The same article says Copper is not HIPAA compliant, so personal health information cannot be stored, and that it does not meet FedRAMP or NIST 800-171. Data export is available through an emailed download link (all vendor-sourced).

Review platform data shows strong volume:

• G2: 4.5 out of 5 from roughly 1,140 to 1,160 reviews, depending on the snapshot (review platform).
• Capterra: 4.4 out of 5 from 622 reviews (review platform).
• TrustRadius: 8.4 to 8.5 out of 10 from about 125 reviews (review platform).

Customer outcomes come from the vendor's own case studies and are vendor-sourced. FlightCharter reports 120% revenue growth using the Copper API, WoodBlocX reports 6x B2B revenue growth, and Sail Internet reports tripled revenue in one year. BoxUp reports a 22% response rate from email automation.

Copper pricing

Prices are per seat per month in USD, excluding taxes and fees (vendor-sourced, from the Copper pricing page):

• Basic: $29 billed monthly or $23 billed annually, with a 2,500 contact limit.
• Professional: $69 billed monthly or $59 billed annually, with a 15,000 contact limit.
• Business: $134 billed monthly or $99 billed annually, with unlimited contacts.

Copper offers a free trial with no credit card required. There is no free tier, a point a Crazy Egg reviewer contrasts with HubSpot (third-party reported). Zeeg and Automation Atlas both report the same plan prices as the vendor (third-party reported). Some older pages still list a $12 Starter plan, but the vendor's current page shows no such tier.

Entry price and real cost diverge. Reports and workflow automation start at the $59 Professional plan, calling is bought separately, and Zeeg reports that annual billing is paid upfront without pro-rata refunds (third-party reported). Personal onboarding and premium support apply to eligible annual Professional and Business accounts.

Copper pros

• Review platform volume is large, with ratings of 4.4 to 4.5 out of 5 on G2 and Capterra.
• Gmail and Google Calendar sync is the integration reviewers praise most, and setup is described as quick.
• The interface follows Google's design, which reviewers say shortens onboarding for Workspace teams.
• The Business plan includes unlimited contacts, email series, custom reports and multi-currency support.
• SAML single sign-on and Google sign-in are available, and a data export can be requested.

Copper cons

• There is no free tier, and the $29 Basic plan caps contacts at 2,500.
• Reporting and workflow automation require the $59 or $99 annual plans, and calling is an extra purchase.
• The product does not support Outlook, Microsoft 365 or other non-Google email, according to independent reviewers.
• Reviewers report limited customization compared with enterprise CRMs, and some larger teams migrate away.
• Copper is not HIPAA compliant and cannot store personal health information.
• Some reviewers on G2 describe weak support, and Capterra shows customer service at 4.3 out of 5, below its ease of use rating of 4.5.

How Copper compares

• HubSpot: choose it when you want a free tier to start on, since Copper has none.
• Salesforce: choose it when customization and scale matter more than quick setup, as reviewers say Copper is limited in both.

Featured in: Best CRM software

Last researched: November 2, 2026.

Reviewed by Greylisting Team.

Copper verdict

Copper earns a 6.9 out of 10 as a Gmail-centred CRM with a large base of positive reviews and a quick setup. It will not suit teams on Outlook, teams that need a free plan, or buyers who need heavy customization or health data compliance. It is right for small Google Workspace sales teams that will pay for the Professional plan or above, and not right for teams that want a low cost start or a CRM that scales into a large enterprise setup.